Payment can be made via PayPal or card, using your email address to send an invoice. Alternatively, you can send payment via bank transfer, order via my Etsy shop or pay cash on collection. Personalised items and items made to order require upfront payment.
Voucher codes can be purchased, gifted and used towards your order. Vouchers can be used via website shop, Etsy, Facebook and Instagram and will be of your chosen value. They cannot be used in conjunction with any other offer and can only be used once. Physical and virtual voucher will be provided for your use.
Cancelling or returning your order, returns and refunds
Once your order is placed you have 14 working days to cancel or return. You will receive a full refund unless work on personalised items has already been started or specific materials have been ordered in. In that case, the amount of those materials or cost of items will be deducted from your refund total.
If your order has already been dispatched, you will need to return upon arrival. Return postage is to be covered by the buyer, unless there is a fault with your item. Any faulty goods require return postage costs to be covered by myself. Please supply images of the fault to process your claim. Proof of postage is required to receive your refund. Items need to be returned in original condition. Personalised items cannot be returned.
Unhappy with your order?
Customer satisfaction is my number one priority. If there is a problem with your order, do not hesitate to contact myself either via any methods on my contact page.
Please contact within 14 working days of receiving your order.
Postal orders are sent via recorded delivery with Royal Mail. I am not responsible for loss or damage to items in the process of delivery. In the event that your item is lost or damage, you need to process a claim with me as soon as possible so that I can investigate with Royal Mail. A parcel is not considered lost until 15 days after it was posted. Any claims will be investigated and receive a refund upon completion of the investigation.
Please ensure your contact details are correct. Supplying the correct address is the responsibility of the customer and I cannot deliver to any address other than that stated on your transaction. You have the right to the contact information of myself, which can be found on invoices and social media. Details provided are applied to my business accounts, Etsy and PayPal or my banking provider and not shared with any other party. To be used for the purpose of communication and completion of your order. All data is kept for seven years for tax purposes. After seven years files will be destroyed or removed from my system. Parents/Guardians must consent to the providing of data for minors and sharing the information, eg. in images of my work on social media
All my keepsake items are made from upcycled materials and not suitable for children under 14 years of age. These are not toys and shouldn’t be treated as such. All my handmade toys are CE certified and safe from birth.
By ordering with Danique Keepsakes you agree to the terms and conditions above.